Company Policies

We do not book hotels or flights unless it is part of a tour package.

We do not arrange individual tickets for trains originating outside Beijing, unless it is part of a tour package. However, we do offer transfers to the train station with tickets for trains originating from Beijing even if they are not part of a tour. We do not offer transfers to the train station alone.

Some quotations on the website include airfare. These are all domestic flights. We quote airfare pricing at a 50% discount. Depending on the length of time before you embark on your tour and the policies of the airlines, this price may change before we book the flights. We will notify you if the price changes.

Children age 14 and under receive a CNY600 discount from their tour price. Children age 3 and under are free. Age is calculated at the time of travel. Passports must be shown to guides for verification. There must be at least 2 paying adults for the child discount to apply.

Children age 12 and under can receive up to 35% discount from their tour price. Children 5 and under are free. Please let your agent know your children's height and date of birth to find out the discount.

Children under 2 years will receive a 90% discount on domestic airfare. Children ages 2-12 will receive a 50% discount.

Due to special permit requirements, Tibet tours with train transportation must be booked (with deposit paid and all passport information sent to your agent) more than 7 days prior to intended departure date. Tibet tours with flights to Lhasa must be booked (with deposit paid and all passport information sent to your agent) more than 12 days prior to intended departure date.

For any multi-city or day tours in cities other than Beijing, we require a 60% deposit. For Beijing tours including hotels and/or flights, we require 60% deposit. For Beijing tours not including hotels or flights, we require a 20% deposit. For the Sleep on the Wall tour, we charge a 10% deposit.

Deposit payment must be paid at least 3 days before the start of your tour. The rest of the payment (cash to guide) must be paid by the start of your tour. We do not allow payment on a day-by-day or hour-by-hour basis.

If you cancel 2 days or more before the start of the tour, your deposit is 100% refundable. 24 hours to 15 hours before tour starts, 75% refundable. Less than 15 hours in advance, your deposit is non-refundable. For Sleep on the Great Wall tours, rescheduling may be done more than 15 hours in advance without penalty. This allows for change of plans, illness or bad weather.

If the tour is booked less than 20 days in advance of departure, the deposit is non-refundable.

For any tours with airfare included, the deposit is 95% refundable if the tour is canceled more than four months in advance (unless airfare is booked more than four months in advance). For any tours with airfare included, the deposit is non-refundable from the time that the flight is booked. Your agent will let you know when they book the flight. For tours without airfare, but including hotels, the deposit is 50% refundable if canceled 20 or more days before the start of the tour. If a tour with hotel bookings is canceled less than 20 days in advance, the deposit is non-refundable.

During the tour if you decide not to go to a scheduled show, we can reschedule for another day or refund the cost of the tickets. During the tour if you decide to change hotels, there is no guaranteed refund. You must check with your agent for further information. During the tour if you decide to cancel one or more days of the tour or cancel an entire city, we can refund up to 30% of the tour price for those days that you want to cancel.

*Airfare and hotel cancellation policy is subject to change depending on the airfare discount, hotel rating, hotel location, or season of travel. Please consult your agent for details.