Company Policies

Individual train, plane and hotels policy

We do not book hotels or flights unless it is part of a tour package.

We do not arrange individual tickets for trains originating outside Beijing, unless it is part of a tour package. However, we do offer transfers to the train station with tickets for trains originating from Beijing even if they are not part of a tour. We do not offer transfers to the train station alone.

Airfare policy

Some quotations on the website include airfare. These are all domestic flights. We quote airfare pricing at a 50% discount. Depending on the length of time before you embark on your tour and the policies of the airlines, this price may change before we book the flights. We will notify you if the price changes.

Child discounts

Sleep on the Wall

Children age 14 and under receive a CNY600 discount from their tour price. Children age 3 and under are free. Age is calculated at the time of travel. Passports must be shown to guides for verification. There must be at least 2 paying adults for the child discount to apply.

Other tours

Children age 12 and under can receive up to 35% discount from their tour price. Children 5 and under are free. Please let your agent know your children's height and date of birth to find out the discount.

Airfare

Children under 2 years will receive a 90% discount on domestic airfare. Children ages 2-12 will receive a 50% discount.

Tibet tour policy

Due to special permit requirements, Tibet tours with train transportation must be booked (with deposit paid and all passport information sent to your agent) more than 60 days prior to intended departure date. Tibet tours with flights to Lhasa must be booked (with deposit paid and all passport information sent to your agent) more than 30 days prior to intended departure date. Your agent will need a copy of your Chinese visa to apply for your Tibet Travel Permit.

We can send you an official invitation letter to help you with your Chinese visa application once the deposit has been paid.

Payment policy*

We require a 60% deposit for all tours. The deposit must be paid at least 15 days before the start of the tour. The balance must be paid at least 7 days before the start of the tour or in cash to the guide on the first day of the tour. We do not accept payments on a day-by-day or hour-by-hour basis.

Cancellation policy*

Cancellation charges reflect the many expenses The China Guide cannot recover if you cancel, even if you must do so due to illness, injury, or personal emergencies. These fees are not meant to be punitive. The charges made reflect the expenses The China Guide has incurred in administering your reservation and planning for your tour. We recognize that the majority of those who cancel their reservations do so out of necessity. Please note that we do not make any refunds for any unused portion of your trip, not arriving, arriving late, or leaving the trip early.

Cancellation date is the date the notice is received by The China Guide by email or phone call.

Refunds for single city tours

  • 5 days before the tour starts: Full deposit
  • 2 to 4 days before the tour starts: 50% of your deposit
  • 24 hours or less before the tour starts: No refund

Refunds for multi-city tours or tours including flights, trains or hotel bookings

  • 45 days or more before the tour starts: 90% of the tour price
  • 30 to 44 days before the tour starts: 70% of the tour price
  • 10 to 29 days before the tour starts: 50% of the tour price
  • 10 days or less: No refund

For camping and sleeping on the Great Wall

Rescheduling may be done more than 24 hours in advance without penalty. This allows for change of plans, illness or bad weather.

For tours that include a Yangtze River cruise

The deposit is non-refundable if the tour is canceled less than 20 days in advance.
*These policies apply to standard tours. For policies on student programs or tours with special activities, please inquire.
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